Refund Policy

01Websites, online stores, branding and other one-time services

• Before we start working on your project: full refund. We consider work started once we've begun planning or designing your project after your payment.
• After work has started but before we deliver the first design or concepts: refund of 50% of what you paid.
• After we deliver the first design, concepts or files: no refund for that service, but we keep working with you within the revisions included in your package until it's right.
• If we can't deliver what your order describes for reasons on our side, we refund the part of the service we couldn't deliver.
• Rush Delivery: if we miss the 3–5 day delivery for reasons on our side (after receiving your content), we refund the Rush Delivery fee.

02Monthly services

• Monthly plans are paid in advance and can be cancelled anytime by email; cancellation stops all future charges and takes effect at the end of the period already paid.
• We don't refund partial months or months already started, except when we didn't provide the service for reasons on our side.
• Prepaid months (for example, 3 months of a Google Maps plan): months that haven't started yet are refunded if you cancel, minus the prepay discount you received.
• Ads management has a 3-month minimum, as stated in your order.

03What's never refundable

• Ad spend paid to Google, Meta, TikTok or other platforms — it goes to them, not to us.
• Third-party costs bought for you, such as domains, premium apps or plugins.
• Strategy sessions that already took place.

04How to request a refund

• Email erick.spark360@gmail.com (or text (650) 520-7307) with your name, what you bought and the reason, within 14 days of the payment or of the issue.
• We reply within 2 business days. Approved refunds go back to the original payment method — card refunds usually show up in 5–10 business days; Zelle payments are returned by Zelle; Klarna purchases are refunded through Klarna, which updates your plan.
• The refund is the amount you paid; there are no processing fees to deduct because our prices already include them.

05Your rights

This policy doesn't limit any right you have under California or federal law. If you disagree with a decision, please contact us before opening a dispute with your bank — we'll review it again in good faith.